Face ID relies on a small cluster of components in the notch or Dynamic Island area — a dot projector that maps your face in infrared, an infrared camera that reads the pattern, and a flood illuminator that helps it work in the dark. Apple pairs this TrueDepth module to each individual iPhone at the factory, which is exactly why Face ID repair is more delicate than most component swaps: it usually fails after a drop, water exposure, or an earlier screen repair that didn't handle the sensor cable carefully.
We diagnose which specific part of the TrueDepth system has failed before recommending anything, since "Face ID not working" can mean several different underlying faults with different fixes.
Because Apple's factory pairing is central to how Face ID works, a full sensor module replacement isn't always possible the way a screen or battery swap is — which is exactly why proper diagnosis matters so much here. Often the real fault is a loose or damaged cable connection, which is a far more straightforward fix than people assume.
Face ID repair pricing depends on which specific component has failed and whether it's a cable/connection issue or the sensor module itself — this needs proper diagnosis first. Some Face ID faults are more straightforward to resolve than others; we'll explain what we find and the realistic options before quoting.
In many cases it can be diagnosed and repaired — the cause is often a dislodged or damaged cable connection rather than the sensor itself. We assess this before concluding anything more serious.
This is one of the most common causes we see, usually from the Face ID sensor cable not being reconnected or handled carefully. We can assess and in many cases correct it.
No — we specifically test Face ID after every screen replacement precisely because this is the failure point that careless repairs cause elsewhere.
Initial diagnosis is usually same-day; full repair timing depends on what the diagnosis finds.
Being honest — because Apple pairs the TrueDepth module to each iPhone at the factory, some sensor-level failures are genuinely harder to resolve than a cable issue. We tell you the realistic outcome after diagnosis, not before.