Privacy Policy

MobileSurgeon ("we", "us", "our") operates mobilesurgeon.in and provides mobile screen repair services and wholesale display distribution from Amritsar, Punjab, India. This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information We Collect

Information you give us directly — when you use our contact form, call, or message us on WhatsApp, we may receive your name, phone number, email address, device brand/model, a description of the issue, and any message you choose to include.

Information collected automatically — like most websites, our server and hosting provider log standard technical data (IP address, browser type, pages visited, referring site) for security and performance purposes.

Information from third-party services embedded on this site — we use Google Fonts (to load web fonts) and an embedded Google Map (to show our studio location). These third-party services may process technical data such as your IP address in accordance with their own privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your repair or wholesale enquiry and provide a quote
• Contact you about the status of a repair or order
• Maintain records of enquiries and transactions for accounting purposes
• Improve our website and service based on how it's used
• Comply with legal obligations

We do not use your information for automated decision-making, and we do not sell your personal information to third parties.

3. How We Share Your Information

We do not share your personal information with third parties except: (a) with service providers who help us operate the business (e.g. courier/logistics partners for wholesale shipments), (b) when required by law, regulation, or a valid legal request, or (c) with your consent.

4. Data During Device Repair

Repairing your device's screen or hardware does not normally require us to access personal data stored on it. We recommend backing up your device and, where practical, signing out of accounts before drop-off. We do not access, copy, or retain the personal content (photos, messages, files, accounts) on any device brought in for repair.

5. Cookies

Our website does not set its own tracking or advertising cookies. Some embedded third-party content (such as the Google Map on our Contact page) may set cookies controlled by that provider, subject to their own policies.

6. Data Retention

We retain enquiry and transaction records for as long as reasonably necessary to provide our services, maintain business records, and meet legal or tax obligations, after which they are deleted or anonymized.

7. Data Security

We take reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable law, you have the right to request access to, correction of, or deletion of your personal information held by us, and to withdraw consent for its use where consent is the basis for processing. To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our services are intended for adults and are not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

For any questions about this Privacy Policy or your personal information, contact us at:

MobileSurgeon
Seema Market, Landa Bazaar, Amritsar, Punjab 143001, India
Email: info@mobilesurgeon.in
Phone: +91 97797 90099